Job Description

Job Description and Duties

The Communications Operator will be directed by the Communications Supervisor and Hospital Police Sergeant in the Police Services Department at the Department of State Hospitals – Atascadero (ASH). The incumbent will be responsible for the following duties but not limited to:

• Taking emergency and non-emergency calls for police, fire, medical and other related services over the telephone, 2911 line, radio and other communications media
• Classifying incidents and establish dispatch priorities
• Coordinating or transferring requests for emergency and non-emergency medical services with the County’s Emergency Medical Dispatchers
• Providing information to support officers and fire fighters in the field using a variety of computerized and manual information systems; providing telecommunications support, using the California Law Enforcement Telecommunications system (CLETS) and other local, regional and national databases
• Maintaining appropriate record documentation verifying the validity of the information obtained via CLETS
• Entering, updating, modifying and clearing data inputted by DPS and other related information in CLETS and other computer systems and databases as required
• Utilizing the hospital’s public address system to inform staff of emergency responses needed and emergency alerts
• Securing and recording accurate information as to the nature of reported problems and exact locations including maintaining a fire radio and activity log as well as the Department’s daily activity and radio logs in the Computer Aided Dispatch (CAD) system • Operating CLETS (California Law Enforcement Telecommunications System) computer terminal to obtain and verify information and prepares reports as directed
• Receiving and calculating census counts
• Must be able to deal tactfully with all disciplines and possess the ability to prioritize work from different communications sources
• Practicing, following and knowing the policies and procedures related to job safety, including safety rules and regulations
• Be able to use hands and fingers for typing, touch screens, answering phones, computer keyboard and writing
• While performing the duties of this job, the employee is regularly required to sit; use hand to finger, handle or feel; reach with hands and arms; and talk and hear ordinary phone and radio conversations with either ear; must be able to see well enough to view computer screens and look-up codes in required manuals; read maps and fine print

In order to be considered for this job vacancy, you must satisfy one of the following requirements:
1. BE LIST ELIGIBLE: Successfully complete the competitive State civil service exam pertaining to this classification at  , OR
2. BE TRANSFER ELIGIBLE: Have current employment with the State of California in the same classification or in a classification that is comparable (employees who wish to be considered based on transfer eligibility must meet the minimum qualifications of the classification per DPA Rule 250), OR
3. BE REINSTATEMENT ELIGIBLE: Have obtained previous permanent employment with the State of California in the same classification or in a classification that is comparable.

*Minimum qualifications will be verified prior to being scheduled for an interview.  Please provide proof of minimum qualifications with your application submission, which may include a copy of your unofficial college transcripts.

MINIMUM QUALIFICATIONS :  Education : Equivalent to completion of the 12th grade.  AND

Either I  Experience: Six months of experience in the California state service performing the duties of a Dispatcher-Clerk.  OR

II Experience : One year of experience in dispatching work involving the operation of radio communications equipment/systems.  OR

III Experience : Two years of experience involving a substantial amount of direct and telephone contact with the public and the responsibility to perform numerous tasks simultaneously.

*If it is determined that an applicant does not meet the minimum qualifications, the applicant’s name may be removed from the eligibility list.

You will find additional information about the job in the .

Working Conditions

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

You  MUST submit a copy of your high school diploma  OR high school transcripts which include graduation date  OR evidence of passing the California High School Proficiency test  OR possession of a GED  OR foreign high school diploma (must be translated and verified by an independent company)  OR unofficial college transcripts showing completion of at least 12 units of college credits with your STD 678 State Application .

You  MUST submit a valid typing certificate with a minimum speed of 35 NET WPM . Typing tests for certification must be proctored and 5 minutes in length. Candidates that are current State employees in a typing classification DO NOT need to submit a typing certificate.

Existing law requires that a thorough background investigation shall be conducted to verify the absence of past behavior indicative of unsuitability to perform public safety dispatcher duties. The background investigation shall include a check of Department of Motor Vehicles' records, and a search of local, State, and national criminal history files to disclose any criminal record. Persons unsuccessful in the investigation cannot be appointed to the Communications Operator series. 

Existing law requires that a medical examination shall be conducted to verify the absence of any medical condition which would preclude the safe and efficient performance of dispatcher duties. Persons unsuccessful in the medical exam cannot be appointed to the Communications Operator series. 

Penal Code Section 13510(c) requires that State agencies participating in the P.O.S.T. program shall evaluate oral communication skills to ensure skill levels commensurate with the satisfactory performance of dispatch duties. 

Penal Code Section 13510(c) requires that State agencies participating in the P.O.S.T. program shall require that the P.O.S.T. Public Safety Dispatcher's Basic Course be the minimum basic training for all public safety dispatchers in the program. The course shall be completed within 12 months of hire or assignment to dispatcher duties. Failure to successfully complete the course shall be cause for termination based on failure to meet the required conditions of employment.

The Department of Justice requires a background Investigation for anyone accessing or anyone who will view any information that is obtained from the California Law Enforcement Telecommunications System (CLETS). Police Services Investigators conduct background investigations on any Communications Operator selected to fill a vacancy in the Department of Police Services. Information obtained via CLETS is confidential and may be used only for the purpose(s) for which it is authorized. Violation of confidentiality requirements or access authorization may be subject to disciplinary action, civil action and/or criminal charges.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Accurate typing at a speed of at least 35 words per minute.

Benefits

There are many benefits to joining our team! The State of California has a generous benefits package including:

• Medical Benefits, including health, dental, and vision insurance
• Paid Holidays and leave
• Defined benefit retirement program
• Savings Plus Program (401(k), 457)
• Commute Program
• Employee Wellness Program
• Employee Assistance Program

Additional benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Requirements

All interested candidates must submit a Standard State Application Form (STD. 678), with original signature, and indicate  Communications Operator AND 455-561-1670-XXX AND JC-467599 in the Examination/Job Title Section.

You MUST submit a copy of your high school diploma  OR high school transcripts which include graduation date  OR evidence of passing the California High School Proficiency test  OR possession of a GED  OR foreign high school diploma (must be translated and verified by an independent company)  OR unofficial college transcripts showing completion of at least 12 units of college credits with your STD 678 State Application AND 

You  MUST submit a valid typing certificate with a minimum speed of 35 NET WPM . Typing tests for certification must be proctored and 5 minutes in length. Candidates that are current State employees in a typing classification DO NOT need to submit a typing certificate.

*Applications postmarked on the final filing date will be accepted. Scanned, copied or faxed applications will not be accepted.

*Applications will be screened and only the most competitive will be offered an interview.

*Any limited-term appointments may transition into a permanent appointment.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other - You  MUST submit a copy of your high school diploma  OR high school transcripts which include graduation date  OR evidence of passing the California High School Proficiency test  OR possession of a GED  OR foreign high school diploma (must be translated and verified by an independent company)  OR unofficial college transcripts showing completion of at least 12 units of college credits with your STD 678 State Application .
  
• Other - You  MUST submit a valid typing certificate with a minimum speed of 35 NET WPM . Typing tests for certification must be proctored and 5 minutes in length. Candidates that are current State employees in a typing classification DO NOT need to submit a typing certificate.

Job Tags

Holiday work, Permanent employment, Full time, Local area,

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