Job Description

Job Description and Duties

COMMUNICATIONS OPERATOR – LAW ENFORCEMENT & EMERGENCY SERVICES DIVISION / TELECOMMUNICATIONS / NORTHERN COMMUNICATIONS CENTER

The reporting location for this position is the Northern Communication Center (NORCOM), located in Rancho Cordova, CA.  This position will work under the general supervision of the NORCOM Communications Supervisor.  

NORCOM is a 24-hour public safety dispatch and communications center with a service area covering Northern California.  The incumbent will dispatch State Park Peace Officers (Rangers and Lifeguards), National Park Service Rangers, Department of Fish and Wildlife Wardens, and other emergency services personnel in the NORCOM service area to emergency and non-emergency events.  Duties will include operation of a radio console system, VESTA telephone system, CLETS and computer aided dispatch (CAD).  Other duties will include dispatching Fish and Wildlife CalTIP calls, and receiving and processing Office of Emergency Service Hazmat report.  

Multiple positions are available.

To be eligible for this position, you must additionally apply to the Communications Operator Exam found here:

A passing score must be met for eligibility.

State housing is not required.  
For further information regarding this position, please contact Mary Garza at (916) 268-1870 or Mary.Garza@parks.ca.gov

You will find additional information about the job in the .

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The position(s) require(s) Medical Clearance prior to being hired.

Existing law requires that a thorough background investigation shall be conducted to verify the absence of past behavior indicative of unsuitability to perform public safety dispatcher duties. The background investigation shall include a check of Department of Motor Vehicles' records, and a search of local, State, and national criminal history files to disclose any criminal record. Persons unsuccessful in the investigation cannot be appointed to the Communications Operator series.

Existing law requires that a medical examination shall be conducted to verify the absence of any medical condition which would preclude the safe and efficient performance of dispatcher duties. Persons unsuccessful in the medical exam cannot be appointed to the Communications Operator series.

Penal Code Section 13510(c) requires that State agencies participating in the P.O.S.T. program shall evaluate oral communication skills to ensure skill levels commensurate with the satisfactory performance of dispatch duties.

Penal Code Section 13510(c) requires that State agencies participating in the P.O.S.T. program shall require that the P.O.S.T. Public Safety Dispatcher's Basic Course be the minimum basic training for all public safety dispatchers in the program. The course shall be completed within 12 months of hire or assignment to dispatcher duties. Failure to successfully complete the course shall be cause for termination based on failure to meet the required conditions of employment.

DO NOT include any confidential information to your application or supporting documents (i.e., Social Security Number, birthdate, marital status, medical information, examination results, method of eligibility, etc.)   SROA/SURPLUS Applicants: You must check the SROA/Surplus as your claimed method of eligibility and attach your SROA/Surplus letter as an additional document.

Employment History on the STD 678 must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Benefits

Benefit information can be found on the and websites.

Additional Instructions

If submitting your completed Application Package by mail or hand delivery, you must include the Position #549-807-1670-XXX and the Job Control # JC-466742 in the “Examination or Job Title for which you are applying” section on the STD. 678.

Note: If you are applying for multiple positions, you must complete a STD. 678 for each position separately. Incomplete applications or applications received with multiple positions listed on one application will not be considered.

Employment History on the STD 678 must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

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