Job Description

Build your career working for one of the nation's most respected companies, Chick-fil-A! This Leadership Development Pipeline (EMERGE) is a 30-36-month developmental program led by our Owner/Operator and is available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses. EMERGE participants serve as leaders in roles that support the business needs at Chick-fil-A Lenox Square while ensuring restaurant excellence.

Responsibilities/Learnings:

• Recruit, hire, onboard, and supervise Team Members, including, but not limited to, completing new hire and payroll paperwork, labor scheduling, completing payroll biweekly, and performance management
• Develop and implement plan for training Team Members to Pathway standards
• Conduct Team Member performance reviews and create performance management plans
• Create role clarity and clear communication amongst the team
• Develop processes and procedures to ensure compliance with all employment laws
• Assess and analyze current state of the Restaurant business in terms of people, quality and customer service, sales and brand growth, and financial return. Develop a 30/60/90-day business plan
• Analyze Customer Engagement Monitor survey results and create strategy for enhancing survey results, including coaching and solving for opportunities
• Evaluate Restaurant vendor performance and make any necessary changes in vendor relationship
• Implement and oversee inventory and ordering process, and train Team Member(s) on the relevant process(es)
• Identify and solve bottlenecks in the business, including innovating ways to maximize throughput
• Analyze data, including End of Month package, to make optimal business decisions for the purpose of maximizing Restaurant’s financial return

Business Acumen Opportunities:

• Operations & Restaurant Acumen
• Talent Development (Recruiting, Hiring, Training, Developing Others)
• Finances
• Sales & Brand Growth
• Community & Staff Networking
• Quality Assessment
• Leadership 1:1 Coaching

Requirements:

• At least 1 year of previous experience working in high-volume, fast-paced, guest-focused environment (previous Chick-fil-A experience preferred)
• Ability to work independently with minimal oversight
• Keen business judgement and sound decision-making skills
• Experience working with and leading teams
• Problem solving and analytical skills
• Ability to provide clear and consistent feedback
• Ability to manage conflict in a respectful and timely manner
• Promptly takes responsibility and action as needed
• Listens effectively; seeks to understand
• Curious about the needs of those around them
• Quickly establishes rapport and inspires others
• Communicates clearly and concisely
• Willing to adapt work schedule to meet the demands of the business (weekend availability)

We offer you a great work environment with Sundays off, competitive pay, tuition assistance, 100% Tuition Covered while attending Point University Online, scholarship opportunities, free food, vacation time, awesome training, leadership development, and advancement/career opportunities.

Join us as we strive to be our community’s most caring business and you will be encouraged, developed and inspired!

Apply today!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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