Job Description

SUMMARY OF RESPONSIBILITIES

The Cashier is responsible for providing excellent customer service while merchandising, selling and cashiering chocolates, cakes and similar items.

ESSENTIAL FUNCTIONS

• Provide exceptional guest service at all times.
• Greet the guest with a smile in an upbeat and positive manner (use their name if known).
• Merchandise and sell various chocolates, cakes and similar items, answering questions which the guest may have.
• Take cake orders.
• Package chocolates.
• Perform cashiering duties, accurately processing cash, debit and/or credit transactions.
• Extend courteous departures as guests leave by expressing gratitude for their business and invite them to return.
• Resolves guest complaints ensuring guest satisfaction or, if unable to resolve, contact the Manager to handle issue(s).
• Remain familiar with hotel services and local activities in order to respond to guest inquiries.
• Maintain complete knowledge and comply with all Departmental policies, procedures and service standards.
• Performs other duties as assigned.

REQUIRED EXPERIENCE

• Minimum six months previous experience in performing food & beverage cashiering or similar job duties preferred.
• Excellent customer service skills.
• Ability to effectively communicate in English, both in written and verbal forms.
• At least 18 years of age.
• Must have a current Southern Nevada Health District health card.

PHYSICAL REQUIRMENTS

• Frequently lift, carry, push, pull or otherwise move objects weighing up to 25 lbs.
• Walking or standing up to 100% of the time, including movement on slippery and/or narrow surfaces.
• Use tools or equipment requiring a high degree of dexterity 75% of the time.
• Vision, hearing, speaking and literacy (critical).

WORKING CONDITIONS

• Must be available to work on holidays as needed.
• Comply with the brand and hygiene policies.

Ahern Hotel is a luxury boutique hotel and event venue in Las Vegas, Nevada. Acquired in 2019, it is located near the Las Vegas Strip.

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