Job Description

Duties & Responsibilities:

• Serves as the Case Manager for students experiencing challenges and/or posing a risk of harm to self and/or others as a part of the Student Support and Outreach team in the Dean of Students Office. The case manager serves as a primary point of contact for emergent and walk-in needs and consults and provides support and referrals to campus resources. Utilizes a case management database to review, submit, track, communicate, update, and manage referrals accordingly. Tracks student data and maintains accurate case management records.
• Establish a comprehensive plan of care and support utilizing appropriate on-campus and off-campus resources for students. Collaborates with campus partners to determine the best course of action for overlapping cases that intersect with various departments on campus. Re-evaluate and adjust the facilitation of care according to updates to the students? case. Facilitates regularly scheduled CARE Team meetings. Tracks students of concern and follows up with students referred for support. Communicate with external healthcare and case management partners when students are hospitalized. Coordinates the efforts of various Provider?s and facilitates communication to ensure the student receives quality support.
• Advocates for students as they navigate the academic, physical health, mental health, and student life landscape by collaborating with on and off-campus providers to ensure needs and resources are understood. Initiates and develops consistent liaison relationships with off-campus resources, health and service providers, social workers, and case managers. Identify and apply for funding opportunities that address homelessness/displacement, food insecurity, legal aid, financial literacy, childcare, and transportation, etc.
• Create and deliver outreach education and resources. Collaborate with campus and community partners and deliver educational resources and ongoing development opportunities for students, faculty, staff, and families regarding CARE Team, case management, crisis response, and working with individuals in distress. Provide leadership and training related to helping skills, effective referrals, and critical incident response.
• Assess data with trend analysis for the CARE Team and Case Management and assist with writing monthly and annual reports. Assist with the development and implementation of CARE Team policy and procedures but not limited to outreach and education, campus wellness initiatives, departmental publications, and social media. Assists with student learning /satisfaction surveys and other methods for data collection and assessment of CARE Team services.
• Remain current and trained on standard and best practices, emerging strategies and interventions, and research at the local, state, federal, and international levels, supporting the reduction of threats to the campus community, connecting students of concern to the support necessary to enable their retention, learning, and success.
• Assess referral follow-ups including routine referrals made by individual clinicians and integrated team referrals; which also may include post-hospitalization meetings. Performs ongoing research of community services, and continually provides current and accurate information on available resources for students.
• Responsible for facilitating and managing the Mental Health First Aid certification and training program on campus for students, faculty, and staff. Perform other related duties as assigned.
• Serves on Divisional and University committees and projects. Serves as part of an on-call rotation. Some evenings and weekends are required.

About Morgan State University

Morgan State University is the largest historically black college (HBCU) in Baltimore, Maryland and is Maryland's designated public urban university. Our University offers a dynamic and vibrant environment that encourages a culture of contribution and collaboration. We are always looking to expand our network of professionals who are committed to excellence and strive to provide the best environment for our students.

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