Job Description

Salary: $37,373.6 - 37,373.6 per year Requirements:

• A high school diploma or general education equivalent (GED) is required.
• Experience in providing technical support is preferred.
• Customer service experience is advantageous.
• Proven experience in a helpdesk setting is desirable.
• Proficiency in various administrative, clerical, and support activities is necessary.
• Knowledgeable in computers and their programs and operations.
• Familiarity with operating office equipment, VCRs, computers, televisions, and audio-visual devices is expected.
• Strong communication skills and a passion for working with students are essential.
• Proficiency in personal computers and related software, particularly Microsoft Office, is required.
• Ability to operate with minimal supervision and effectively relate to others.
• Must be detail-oriented, capable of maintaining files and records, and able to perform a variety of tasks.

• I coordinate the delivery and support of classroom technology needs.
• I assist students and faculty with computer support and instruction.
• I help provide workshops and small group training related to computer and instructional technology applications.
• I offer technical assistance to faculty and staff.
• I deliver online and phone technical assistance through the help desk.
• I support the setup and maintenance of computer hardware.
• I help resolve issues with equipment, software, networks, viruses, and other problems as needed.
• I assist in managing and securing the laboratory.
• I maintain statistics regarding user activity, facilities, and equipment usage.
• I make recommendations to my supervisor regarding necessary workshops, training aids, hardware, and software.
• I assist with inventory of software and hardware in the area.
• I coordinate off-campus materials used by other campuses.
• I handle requests for audio-visual materials and equipment.
• I log bookings daily, monthly, and for the entire session using a computer.
• I perform inventory control and documentation.
• I undertake additional tasks as assigned.

• Hardware
• Support
• Network
• Security

More:

This position is for a part-time Campus Tech Support Specialist I, operating primarily on-site, with occasional remote work opportunities. The role involves a typical work schedule from Monday to Thursday, 8 a.m. to 2 p.m., and requires someone capable of working in a professional office setup. Employees in this role will frequently use standard office equipment. Physical requirements include remaining stationary, moving objects, lifting/moving items weighing between 5-15 pounds, and engaging in regular communication. Successful candidates will be adept at exercising discretion, judgment, and problem-solving skills, alongside maintaining confidentiality in their responsibilities. We are committed to providing reasonable accommodations for individuals with disabilities to fulfill the essential functions of the position.

last updated 41 week of 2025

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