Job Description

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at

About the Opportunity

The Business Planning & Operations Manager II at Avaya oversees the development and implementation of support plans for the organization. This role is instrumental in shaping the overall organizational operating structure and is responsible for the development, administration, and tracking of the organization's expenses, capital budget (if applicable), and supporting business plans. The position requires compiling, analyzing, and publishing financial and/or operational results, providing business case development and analysis, and participating in cross-functional teams to establish procedures and improve processes.

• Lead and Oversee the creation and execution of comprehensive support plans for the organization.
• Ensure alignment of support plans with the organization's strategic objectives.
• Participate in the development and refinement of the overall organizational operating structure.
• Collaborate with senior management to ensure the operating structure supports business goals.
• Develop, administer, and track the organization's expense and capital budgets.
• Ensure accurate forecasting, budgeting, and financial planning processes.
• Compile, analyze, and publish detailed financial and operational reports.
• Provide insights and recommendations based on financial and operational results.
• Lead the development and analysis of business cases to support strategic initiatives.
• Ensure robust evaluation and presentation of business case scenarios.
• Participate in cross-functional teams to establish procedures and improve processes.
• Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Work on complex problems requiring the evaluation of intangible variance factors.
• Anticipate and identify complex business needs and recommend effective solutions.
• Perform tasks with minimal direction and ensure alignment with organizational goals.
• Deliver results reviewed by senior management to ensure accuracy and alignment.

About You

• Bachelor's degree in Business Administration, Finance, Operations Management, or a related field.
• Minimum of 5-7 years of experience in business planning, operations management, or a related role.
• Strong financial analysis and budgeting skills.
• Proven experience in business case development and analysis.
• Excellent problem-solving skills with the ability to evaluate complex data and scenarios.
• Demonstrated ability to work independently with minimal supervision.
• Strong interpersonal and communication skills, with the ability to collaborate effectively across cross-functional teams.
• Proficiency in financial modeling and use of relevant software tools.

Preferred Qualifications:

• Advanced degree (MBA or similar) is a plus.
• Experience in the technology or telecommunications industry.
• Knowledge of process improvement methodologies (e.g., Six Sigma, Lean).

Our Benefits include:

The base salary range for this role is $160,000 - $210,000 + 17% bonus.

• Well-Being:  We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
• Recharge & Refuel: We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
• Continuous Learning: Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
• Growth & Development: A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
• Giving Back: We recognize Avayans for their time and effort spent impacting causes within their communities. We also host an annual, company-wide month of giving.

Equal Opportunities and Privacy Statement

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at

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