Job Description
About Heritage Health Network:
Heritage Health Network (HHN) is a leading healthcare organization dedicated to improving the health and wellness of vulnerable populations in Riverside and San Bernardino counties. We are committed to providing Enhanced Care Management (ECM) to individuals at risk of hospitalization supporting birth equity and assisting those at risk of or living with limb loss. By integrating clinical care with essential social support HHN delivers hightouch personcentered services. We aim to connect at risk individuals with comprehensive behavioral healthcare and wellness through education advocacy and collaboration empowering and inspiring members to live longer happier and healthier lives.
Position Overview:
The Behavioral Health Care Manager (BHCM) is a licensed professional responsible for managing and coordinating behavioral health services within HHNs ECM program. This role is crucial for addressing the complex behavioral health needs of our members and ensuring they receive comprehensive culturally sensitive and empathetic care.
Requirements
Key Responsibilities:
- Behavioral Health Assessments: Conduct comprehensive assessments to identify behavioral health/psychosocial needs and develop individualized care plans
- Supervision of ECM team members oversees clinical operations staff management and regulatory compliance
- Providing strategic leadership and direction for clinical services
- Guide clinical managers and interdisciplinary care teams
- Organizes coordinates prepares and delivers support groups and workshops for members and their families
- Provides Individual and Family/ Group sessions and services
- Document all encounters in electronic health records (EHR)
- Maintains confidentiality when interacting with clients families personnel and the public
- Engage in community outreach and provide community presentations as needed
- Maintains productivity/active caseload
- In depth knowledge of Evidenced Based Practices (EBPs) and DSMV knowledge of various methodologies/interventions for addressing behavioral risk factors (Depression Anxiety Trauma SUD ED/Obesity etc.)
- Follows all safety protocols and maintains compliance with ethical codes/standards and confidentiality of Protected Health Information
- Collaborates with members to develop posttreatment activity plans
- Works to incorporate into organizational culture best practices for diversity equity inclusion restorative justice and traumainformed care
- Care Management: Provide ongoing management of behavioral health conditions including counseling crisis intervention and support services.
- Integrated Care Coordination: Work closely with the ECM care team to ensure a holistic approach to member care integrating behavioral health with other medical and social services.
- Progress Monitoring: Regularly monitor and evaluate member progress adjusting care plans as necessary to meet evolving needs.
- Resource Liaison: This position serves as a key liaison between members their families and external behavioral health resources facilitating access to necessary services.
Qualifications:
- Must be licensed (LCSW LMFT LPCC Psychologist)
- Current state licensure and registration with the California Board of Behavioral Sciences
- 2 years of experience providing direct member services
- Valid CA Drivers License clean DMV record & adequate auto insurance
- Current 1 Aid/CPR certification
- Must submit to a Department of Justice criminal background check
- Initial TB employment clearance required
- Personal connection to and understanding of the health disparities affecting the Black community and other vulnerable populations.
- Demonstrated experience in behavioral health care management with a strong foundation in counseling crisis intervention and care coordination.
- Exceptional interpersonal communication collaborative and organizational skills with the ability to work effectively within a multidisciplinary team. Strong written/documentation skills
- Deep understanding of MediCal regulations behavioral health care practices and the unique needs of vulnerable populations.
- Knowledge of community resources and the ability to assess member/family psychosocial needs
- Experience working with diverse cultural ethnic and socioeconomic settings
- A commitment to providing empathetic culturally competent and patientcentered care.
Benefits
Benefits:
- Health Insurance: Eligible for medical dental and vision insurance from the first of the month following or coinciding with your start date. 50% of employees only
- Sick Time and Paid time off.
- Paid Holidays
- Work Flexibility: Opportunity to work from home several days a week.
- Compensation and Incentives: Competitive salary with annual merit increases
- Quarterly Bonus opportunities
- Career Development: Opportunities for career advancement and professional development
Heritage Health Network offers a supportive community and opportunities for professional growth aiming to enhance patient and employee experiences. Join us in making a lasting impact on community health.
Key Responsibilities: Community Liaison: Serve as a key connection between HHN and the community, enhancing access to healthcare services and resources. Outreach and Engagement: Conduct proactive outreach activities to raise health education and awareness within the community. Healthcare Navigation: Assist members in navigating the healthcare system, ensuring they understand their care plans and steps needed for recovery and well-being. Emotional and Social Support: Provide crucial emotional and social support to clients and their families, especially in hospital or home settings post-amputation. Gap Identification and Solutions: Collaborate with the ECM team to identify gaps in care and develop solutions to address these gaps. Resource Facilitation: Facilitate connections to community resources, including social, educational, and financial assistance programs. Caseload Management: Manage a caseload of 60-75 members, meeting them in the community or at their place of preference. Documentation: Accurately document the dates, time, and nature of services provided to members, integrating this information into the member s medical record. Plan of Care Participation: Participate in the development of care plans in collaboration with the member s care team and licensed providers. Qualifications: Lived Experience: Must have lived experience that aligns with and provides a connection to the members served. This can include experiences related to incarceration, military service, pregnancy and birth, disability, foster system placement, homelessness, mental health conditions, substance use, or being a survivor of domestic violence or exploitation. Cultural Competence: Shared race, ethnicity, sexual orientation, gender identity, language, or cultural background with the community served is highly valued. Passion for Service: Demonstrated passion for community service and healthcare, particularly focusing on vulnerable populations. Communication Skills: Exceptional communication and interpersonal skills, capable of engaging effectively with diverse groups. Organizational Skills: Strong organizational abilities, with the capacity to work independently and as part of a multidisciplinary team. Community Knowledge: In-depth knowledge of local community health needs, resources, and cultural nuances. Experience: Previous experience in community health work, social work, or a related field is preferred but not required. Bilingual Skills: Bilingual abilities are highly valued to better serve our diverse community. Mobility: Must be willing and able to travel within Riverside and San Bernardino counties for home visits and community engagement activities.
Job Tags
Holiday work, Local area,