Job Description

At Chick-fil-A Miami Shores, the Back of House (BOH) Manager role is more than just a job; it's an opportunity! In addition to working directly for an independent Owner/Operator, Managers gain leadership experience that goes far beyond serving a great product in a friendly environment. Managers are responsible for leading their teams to provide exceptional dining experiences for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food. His or her area of responsibility will primarily focus on the kitchen areas including food preparation, breading, fryers, dishwashing, walk-in freezer, walk-in cooler, break room and back office.

Position Type:

• Full-time (30+ hours per week)

Compensation:

• $20 an hour
• Earn a $0.25 raise per quarter for up to a year

Our Benefits Include:

• Competitive pay
• Scholarship opportunities
• Team parties and outings
• Flexible scheduling (and closed on Sundays)
• A fun work environment where you can positively influence others
• Learning first-hand from an experienced Operator and restaurant leaders
• Intentional growth and development to help you reach your professional goals

Front of House Manager Responsibilities:

• Assist in hiring new team members
• Set team goals, work towards accomplishing them and celebrate the wins
• Develop and grow the team's capabilities through intentional coaching
• Hold the team accountable to all standards and lead by example
• Provide feedback and encouragement often
• Lead meetings with Shift Leaders and Team Leaders
• Represent the BOH at Director level meetings
• Schedule shifts for assigned team
• Confirm checklists are being completed to standard
• Maintain a clean and safe environment
• Ensure disciplinary action is given fairly and consistently
• Assess current systems and implement ideas for improvement
• Assist with inventory management and catering operations
• Submit and receive truck, bread and produce orders
• Other duties as assigned

Also, be able to lead and support your team with their responsibilities referenced below:

• Prepare, cook, assemble safe food fast and accurately
• Adhere to Chick-fil-A food safety standards
• Be knowledgeable of all kitchen stations including fries, breading, food preparation, and dishwashing
• Keep the kitchen clean and orderly at all times
• Stock kitchen inventory as needed
• Work safely around kitchen equipment
• Report maintenance issues to leadership
• Complete all opening or closing tasks as assigned
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Qualifications and Requirements:

• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with guests
• Serve and help others
• Communicate effectively
• Multitask quickly, yet thoroughly
• Exhibit a cheerful and positive attitude
• Be team-oriented, adaptable, and dependable
• Possess a strong work ethic and be detail-oriented
• Adhere to Chick-fil-A rules and dress code at all times
• Have the ability to lift and carry 20-30 lbs
• Have the ability to stand for long periods of time

Working at Chick-fil-A Miami Shores is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. This Chick-fil-A restaurant is locally owned and operated by an Operator who focuses on investing in his team and serving the community with excellence. Our vision is to be the most caring company in Miami!

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