Job Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

Core Responsibilities:

• Contribute as associate level engineer to monthly project deliverables and overall Net Sales budget of the group (minimum $60k invoiced on a monthly basis)
• Ensure all testing is operating within the required parameters, data is being recorded, and inspection/support are organized throughout the duration of each project.
• Manage and maintain ESL order process from METrak entry through customer report deliverable
• Manage periodic project status/schedule updates to customers for open projects through lifecycle of project.
  • Notify customers promptly upon schedule adjustments or deviations to any previously discussed project planning.
  • Ensure customer equipment is picked up or shipped back to customer at completion of project testing and/or reporting.
• Participate and contribute in team meetings.
• Stay current on new services, procedures, and product offerings, by attending departmental meetings and trainings.
• Maintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.
• Coordinate and attend customer meetings as requested
• Maintain weekly lab 6S initiatives – lab ready for customer or upper management walk-though at any time
• Answer customer sales/project inquiries promptly per MET customer service expectations.
• Initiate and respond to calls and email from customers promptly per customer service expectations.
• Guide customers (and potential customers) on regulatory/market requirements by being resourceful and responsive.
• Send introductory email to customer once the job is contracted via Purchase Orders (PO) and/or signed proposal acceptance (PAS).
• Communicate/report significant negative and/or positive feedback to Sales Management, Lab Management, and Customer Experience Management so improvements or recognition can be addressed.
• Maintain & update the following database(s):
  • METrak
    • Ensure all projects are being updated on a task by task basis
    • Ensure all completed tasks/projects are promptly marked RFB for weekly invoicing events
    • Document all project changes via PCA documentation
  • TEAM UP
    • Maintain schedule updates and changes as needed
    • Execute scheduled/assigned work in allotted time
  • Quality
    • Ensure equipment being used is calibrated and in good standing order, within database, prior to testing. Notify direct line manager and calibration custodian of all non-comforities.
    • Support and implement revision updates across: test data sheets, work instructions, and test procedures
    • Support A2LA audit activities as needed
    • Implement Proficiency testing as required by accreditation bodies
    • Collaborate with direct line manager to improve existing process and implement improvement on a continued basis.

Qualifications

Skills/Requirements:

• Ability to maintain confidentially
• Needs to be receptive to and accepting guidance from others
• Ability to deal with difficult people and problems
• Able to work well in a team environment
• Able to work in a diverse group of people
• Attention to detail
• Willing to work overtime as necessary
• Ability to multi-task and prioritize assignments
• Perform other duties as assigned
• Travel as needed according to company guidelines

As-needed Responsibilities:

• Support / fill-in for Calibration Custodian as needed
• Support / fill-in for test cell Maintenance
• Contribute to team efforts of customer arrivals, test cell preparations, 6S, equipment maintenance and troubleshooting.
• Other duties as deemed appropriate by management and for which management believes adequate experience exists, or for which knowledge can be easily obtained to perform such duties

Physical Demands:

• Able to stand or sit for long periods of time
• Able to lift 50 pounds
• Ability to climb ladders and use scissor lifts to mount devices, such as antennas
• Ability to safely use power tools and perform light machining

Additional Information

Compensation:

• $36/hour - $44/hour

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Consumer Product Testing is a Disabled and Veteran Equal Employment Opportunity employer.

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