Job Description

About JMAC Lending:

With over 25 years of experience, JMAC Lending has been dedicated to enhancing the client experience through our cutting-edge products, outstanding service, and unwavering support. We are committed to empowering our partners and driving business growth together. Our culture is centered around exceeding current market options, making us the preferred lender for our clients. Our team boasts impressive credentials and engages in continuous learning, ensuring a perfect blend of knowledge and expertise. Built on a foundation of ethical integrity, our company efficiently and skillfully delivers competitive product pricing for both wholesale and correspondent lending, prioritizing our clients' needs.

The Opportunity:

Coordinates the appraisal functions and maintains the internal/external pipeline on behalf of the JMAC appraisal department. Responsible for placing appraisal orders with approved AMC and fee panel, reviewing appraisal reports in accordance to JMAC’s, FHA’s, investor’s, and USPAP guidelines upon receipt, supporting sales teams and operations with appraisal issues and negotiating turn times with appraisers and vendors and guarantee quality reports completed by appraiser.

This is a Full-Time opportunity offering competitive pay ranging from $20-$23 per hour.

Key Responsibilities:

• Validate Appraisal order is the correct form and fees
• Manage Appraisal Mailbox and phone calls regarding order assignments in a timely manner to ensure an efficient appraisal order process is maintained
• Request Appraisal Revisions by client or underwriter
• Request Appraisal Rebuttals by client and notify underwriter
• Review requested appraisal changes have been completed
• Charge and/or refund credit cards through Authorize.net and record in LOS system
• Order Field Reviews for QC
• Order VA appraisals

• Validate compliance have been met prior to appraisal charge
• Upload appraisal invoices to LOS system
• Validate increase appraisal fees for change of circumstance

• Upload AIR receipt (SureReceipts) to confirm electronic delivery to borrower
• Mail Appraisal for unconfirmed receipt and Upload Mail Letter
• Upload completed appraisal orders to LOS system and alert underwriter for review
• Upload and complete information for SSRS/FHA EAD for each appraisal order

• Create and troubleshoot client log-ins

• Train clients on how to utilize Mercury platform

• Manage Appraisal Transfers
• Resolve issues with appraisers and clients in a timely manner to ensure continued customer satisfaction

Requirements

• Preferred candidates will have 3-4 years of experience in an appraisal role or a recent background in mortgage operations.
• Strong familiarity with JMAC, FHA standards, investor requirements, and USPAP guidelines is essential.
• We are looking for individuals who are self-motivated, enthusiastic, and can thrive with minimal supervision.
• A collaborative mindset is key, as teamwork is integral to our success.
• You should exhibit excellent organizational skills, with a keen eye for accuracy and detail.
• Proficiency in data entry is required.
• Exceptional oral and written communication abilities are a must.
• A professional and courteous phone demeanor is essential for engaging with clients and colleagues.

Benefits

• Comprehensive Health Care Package (Medical, Dental & Vision)
• Life Insurance Options (Basic, Voluntary & AD&D)
• Generous Paid Time Off (Vacation & Holidays)
• Retirement Savings Plan (401k)
• Short-Term & Long-Term Disability Coverage
• Family Leave Benefits
• Wellness Support Resources

JMAC Lending, Inc. is an Equal Employment Employer. We are committed to workforce diversity. Qualified applicants will receive consideration without regards to age, race, religion, sex, sexual orientation, gender identity or national origin.

DISCLAIMER: JMAC Lending is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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