Role- App LifeCycle - Systems Engineer (UCCE & UCM)
Location-Austin TX(Hybrid)
Designing, Managing Cisco Unified Contact Center Enterprise technologies
( UCCE ), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS,
Cisco Finesse, CUIC.
▪ Good Understanding and work Experience in third party products like,
Appspace, eGain, Avaloque, Calabrio, Acqueon
▪ Must have hands on experience in VXML gateways, VVBs, SIP proxy.
▪ Must have hands on experience with the following Cisco voice applications
Cisco Unified Communications Manager (CUCM),Cisco Unity Connection
Voicemail, Cisco Presence, Expressway MRA solution, Redsky.
▪ Experience with routine system administration tasks such as OS and
application patches, upgrades and backups of the voice environment.
▪ Information Technology Infrastructure Library (ITIL) framework, with focus
on Availability management, Release management, and Change
Management
▪ Process Improvement identification/execution (e.g., optimization,
proactive, Automation, innovation)
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